Good connection, choppy video - it might be your fault.

Your connection speed is great, laptop connected to the TV and ready to go, and everything is ready for the game. You start the video only to notice that your picture quality seems fine except for this constant choppy laggy motion.

Your immediate reaction - what a shit service. In reality this probably has more to do with your hardware setup than any issue on Spark Sports end (but dont hold us to that!)

Hardware acceleration settings can be a major factor in whether a game night is make or break, and to complicate matters further these are settings that could be system wide or in browser.

Having hardware acceleration turned on tells your computer to use idle processing power to handle the video content. If you have a fast modern computer with a GPU, this could potentially improve your viewing experience. However in same cases in older machines hardware acceleration could help grind your computer to a halt and cause laggy and choppy video.

Changing your hardware acceleration settings in Firefox

  1. Click the menu button  and choose Preferences.
  2. Select the General panel.
  3. Under Performance, uncheck Use recommended performance settings.
    Additional settings will be displayed.
  4. Uncheck Use hardware acceleration when available.
  5. Restart Firefox


Changing your hardware acceleration settings in Chrome

 

  • Click Customize and Control Google Chrome > Settings.
  • Click on Show advanced settings and scroll to the System section.
  • Uncheck Use hardware acceleration when available and restart Google Chrome.

 

We would recommend avoiding using Internet Explorer or Edge for streaming. Safari in the past has also had caching issues that cause problems with certain streaming products so we would recommend you be aware of this.